FAQ
Answers To Your Questions
What types of jewelry do you offer?
We offer a curated collection of fine jewelry, including rings, necklaces, bracelets, earrings, and more. Each piece is crafted with high-quality materials to create timeless designs that are perfect for any occasion.
Do you offer custom jewelry design?
Yes, we do! If you're looking for a one-of-a-kind piece, our team would be thrilled to help bring your vision to life. Simply reach out to our design team to get started with a custom jewelry consultation.
Are the materials ethically sourced?
Absolutely. We prioritize ethically sourced materials and work only with trusted suppliers to ensure the quality and integrity of our gemstones and metals.
Do you offer gift-wrapping services?
Yes, we provide complimentary gift wrapping on all purchases. Simply let us know at checkout, and we’ll package your jewelry beautifully, ready to give!
How do I care for my jewelry?
To maintain the beauty of your Joely Rae pieces, avoid exposing them to harsh chemicals, perfumes, or water. Store them in a cool, dry place, preferably in the original packaging.
How long will it take to receive my order?
Orders typically ship within 3-5 business days. Custom orders may take longer, depending on the complexity of the design. We’ll provide an estimated delivery time during the checkout process and keep you updated.
How can I track my order?
Once your Place an order, you will receive a confirmation email with tracking information so you can monitor its journey to you.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at info@yourstore.com
Other inquiries? Let's chat.
Please email us at shop@yourstore.com